In order to begin the returns process, you must access the returns portal through the following link: Returns portal and follow these simple steps:
- PREPARE THE PACKAGE: Please make sure the product isproperly packed in its original bag and protected with an opaque bag or box to avoid damage during transportation.
- MAKE THE RETURN: follow the stepsand complete the information requested in the form, you will only need the order number, which you can find in your purchase confirmation email and the postal code with which you registered when making the purchase. Indicate the reason for return, the preferred collection service and confirm the return.
- PACKAGE DELIVERY: You will shortly receive an email with a QR code that you must show at the selected collection point or to the person who collects the package on the agreed day. You just have to pack the items, and deliver the package to the selected collection point, showing the QR. There is no need to print out any labels.