What happens if my order can't be delivered?

From your profile, you can track your package at all times, so you can check where it is and any issues that may have occurred when attempting delivery.

If you have received a delivery attempt notification, you can contact the courier company to request a new delivery. (Remember it is important to keep the delivery note that is posted in your letterbox).

If you have followed the instructions in the previous section and haven’t received a response, you can contact us by clicking here or calling us on +34 934 32 60 72.

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