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RETURNS

You have 30 days from the date of receipt of your package to make any return (except where the timeframe is extended for Specific Campaigns).

They must not be made later than 30 days from the date of receipt (except where the timeframe is extended for Specific Campaigns).

The products to be returned must have their original labelling and have not been used or damaged beyond what is necessary to establish their nature, characteristics or functioning.

The following products cannot be returned:

  • Any customised product (any product showing the name and number of a player is deemed to be a customised product).
  • Masks / Swimwear / Underwear / Bottles / Flasks / Jugs / Cups / Glasses / Dummies / Baby bottles and accessories / headphones and all products that are delivered sealed for safety, health or hygiene reasons whose seal has been removed after delivery.
  • Any product that does not have the labels the product is delivered with.
  • Products that have been used or have deteriorated as a result of a use other than that necessary to establish their nature, characteristics or functioning.

As a Registered User you can generate the return by going to the returns section in your account. All you will need to do is access your order and select the items you want to return. Remember that you can track the status of your return from my account.

Once you have generated the return, you will receive an email providing the instructions to be followed to send us the product.

Once the return has been generated on the platform and the return number has been obtained, you can send us the garments you have notified us of with the company of your choice by following these simple steps:

  1. Pack the product (if you are using the original shipping box, please remember to remove all the identification labels from the box).
  2. Send your package, which must visibly show: your information; the Return number and the Original Order number, to the following address:

ESBO LOGISTICS SYSTEMS

Barça Official Store Camp Nou
P.I. Plans de la sala Nave 4

(Logisbages – Cimalsa)

08650 Sallent

Barcelona

Refund: we will receive and check the garments and, once the return is approved, you will receive an email informing you of the refund. Remember that the timeframe in which this is effectively paid is 14 days, depending on your bank.

Do not forget to process the return on the platform and enter the return information; without this information, we will not be able to arrange this return!

Should you have any questions about the return process, please contact us by clicking here or calling us on +34 934 32 60 72.

* Return shipping costs are at your own expense. We recommend that you use a secure shipping method. Keep the return receipt for reference.

* Barça Official Store Camp Nou shall not be liable for losses should items not be delivered at the address provided, or if they are lost or delivered incomplete.

As a Guest User: if you have the order number, you can use this link allowing you to access your order and generate the return by selecting the items you want to return. If you do not have the order number, you can retrieve it from the email you received confirming your purchase.

Once you have generated the return, you will receive an email providing the instructions to be followed to send us the product.

Once the return has been generated on the platform and the return number has been obtained, you can send us the garments you have notified us of with the company of your choice by following these simple steps:

  1. Pack the product (if you are using the original shipping box, please remember to remove all the identification labels from the box).
  2. Send your package, which must visibly show: your information; the Return number and the Original Order number, to the following address:

ESBO LOGISTICS SYSTEMS

Barça Official Store Camp Nou
P.I. Plans de la sala Nave 4

(Logisbages – Cimalsa)

08650 Sallent

Barcelona

Refund: we will receive and check the garments and, once the return is approved, you will receive an email informing you of the refund. Remember that the timeframe in which this is effectively paid is 14 days, depending on your bank.

Do not forget to process the return on the platform and enter the return information; without this information, we will not be able to arrange this return!

Should you have any questions about the return process, please contact us by clicking here or calling us on +34 934 32 60 72.

* Return shipping costs are at your own expense. We recommend that you use a secure shipping method. Keep the return receipt for reference.

* Barça Official Store Camp Nou shall not be liable for losses should items not be delivered at the address provided, or if they are lost or delivered incomplete.

Once the return has been generated on the platform and the return number has been obtained, you can send us the garments you have notified us of with the company of your choice by following these simple steps:

  1. Pack the product (if you are using the original shipping box, please remember to remove all the identification labels from the box).
  2. Send your package, which must visibly show: your information; the Return number and the Original Order number, to the following address:

ESBO LOGISTICS SYSTEMS

Barça Official Store Camp Nou
P.I. Plans de la sala Nave 4

(Logisbages – Cimalsa)

08650 Sallent

Barcelona

Refund: we will receive and check the garments and, once the return is approved, you will receive an email informing you of the refund. Remember that the timeframe in which this is effectively paid will depend on your bank, and will not exceed 30 business days.

Do not forget to process the return on the platform and enter the return information; without this information, we will not be able to arrange this return!

Should you have any questions about the return process, please contact us by clicking here or calling us on +34 934 32 60 72.

* Return shipping costs are at your own expense. We recommend that you use a secure shipping method. Keep the return receipt for reference.

* Barça Official Store Camp Nou shall not be liable for losses should items not be delivered at the address provided, or if they are lost or delivered incomplete.

Once the return has been generated on the platform and the return number has been obtained, you can send us the garments you have notified us of with the company of your choice by following these simple steps:

  1. Pack the product (if you are using the original shipping box, please remember to remove all the identification labels from the box).
  2. Send your package, which must visibly show: your information; the Return number and the Original Order number, to the following address:

ESBO LOGISTICS SYSTEMS

Barça Official Store Camp Nou
P.I. Plans de la sala Nave 4

(Logisbages – Cimalsa)

08650 Sallent

Barcelona

Refund: we will receive and check the garments and, once the return is approved, you will receive an email informing you of the refund. Remember that the timeframe in which this is effectively paid is 14 days, depending on your bank.

Do not forget to process the return on the platform and enter the return information; without this information, we will not be able to arrange this return!

Should you have any questions about the return process, please contact us by clicking here or calling us on +34 934 32 60 72.

* You must cover shipping costs yourself. We recommend that you use a secure shipping method. Keep the return receipt for reference.

* Barça Official Store Camp Nou shall not be liable for losses should items not be delivered at the address provided, or if they are lost or delivered incomplete.

You will receive a refund via the same payment method as the one used for your purchase in a timeframe not exceeding 14 days (depending on your banking institution) once receipt of your package has been confirmed at our logistics centre.

The amount to be reimbursed will be the amount paid for the product(s) returned, including the shipping costs, unless you have selected the Express method. Under no circumstance will the return shipping cost be reimbursed.

* Return shipping costs are at your own expense. We recommend that you use a secure shipping method. Keep the return receipt for reference.

* Barça Official Store Camp Nou shall not be liable for losses should items not be delivered at the address provided, or if they are lost or delivered incomplete.

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