Purchase conditions

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LEGAL TERMS AND CONDITIONS FOR ONLINE PURCHASES THROUGH THE OFFICIAL WEBSITE OF BARÇA LICENSING & MERCHANDISING, S.L.U. (“BLM”)

LAST UPDATE – November 24, 2024

1. OWNERSHIP OF THE WEBSITE

In compliance with Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSICE), users are informed that the owner of the website store.fcbarcelona.com is Futbol Club Barcelona (hereinafter, “FC BARCELONA” or the “CLUB”), with its headquarters at Calle Arístides Maillol, s/n, 08028 Barcelona, with Spanish Tax ID No. (NIF) G08266298, registered in the Register of Sports Entities of the Generalitat de Catalunya (Regional Government of Catalonia) as a sports club, under No. 2590, volume 2, folio 295 of the Registry Book of Sports Entities. 

Barça Licensing & Merchandising S.L.U. (hereinafter, “BLM”) is the exclusive licensee of the internet domain store.fcbarcelona.com and the management and exploitation of the website store.fcbarcelona.com (hereinafter, “BLM Website”), as well as the sale of Official CLUB Products. Consequently, BLM is responsible for the management of the website store.fcbarcelona.com and the contracting of the online purchases of Official CLUB Products that the user can make through said website. 

Internet users who access the BLM Website are subject to the policies and conditions in force at the time of accessing the aforementioned website, unless, due to a legal imperative or decision of the competent body, any pertinent change must be applied retroactively. In this regard, BLM reserves the right to make, at any time and without prior notice, any modifications and updates to the information contained on the website, its configuration and presentation or the conditions of access. Therefore, users are recommended to regularly consult the terms and conditions set forth in the legal disclaimer. 

2.PURPOSE AND SCOPE OF APPLICATION 

BLM makes its website store.fcbarcelona.com, an online purchase service, available to users 'round the clock' or twenty-four (24) hours a day, for the purchase of Official FC BARCELONA Products. This service is provided for valuable consideration and users have access at all times to complete information on the website relating to their purchasing process. 

For all these reasons, the purpose of these general contracting terms and conditions is to establish and regulate the terms and conditions relating to the process of requesting and purchasing Official FC BARCELONA Products. 

If an error should occur at any time in the information published on the website, all efforts will be made to correct it immediately. It is also possible that the content of the website may at times show provisional information. 

This document (along with any others that may be mentioned here) establishes the terms and conditions governing the purchase of products through the BLM Website, regardless of the device or means through which it is accessed. By using this BLM Website or placing an order for products through it, the user accepts all the General Terms and Conditions for Online Purchases of this document, the Terms and Conditions of the BLM Website, as well as the Privacy and Cookies Policies. 

In case of doubts about these General Terms and Conditions for Online Purchases, users can contact us through the contact channels indicated in section 24. 

The purchase process may be formalised, at the user’s choice, in any of the languages in which the General Terms and Conditions for Purchases are available on the BLM Website.

3. OUR DETAILS 

The sale of Official FC BARCELONA Products through this website is carried out by Barça Licensing & Merchandising, S.L.U., a Spanish company with its registered address at Calle Arístides Maillol, s/n, 08028 Barcelona, and registered in the Trade and Companies Register of Barcelona, volume 46451, folio 140, page number B520440 and with Tax ID number (NIF) B67192955.

4. PROVISION OF THE SERVICE

Neither BLM nor the CLUB guarantees the absence of interruptions or errors in access to the website or its content, nor do they give any assurance that it is updated or free of viruses or other elements that may cause alterations in the user’s computer system. BLM and the CLUB will do everything necessary to correct errors, restore communications and update content, to the extent possible and as long as the tasks are not difficult to execute, as soon as they become aware of any errors, disconnections or lack of updating of content. 

BLM and the CLUB decline all liability for any damage that may arise from interferences, omissions, interruptions, computer viruses, breakdowns and/or disconnections in the operational functioning of this electronic system or in the computer devices and equipment of the users, caused by factors beyond the control of BLM and the CLUB, which could prevent or delay the provision of services or browsing the website; also for any delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, and for the impossibility of providing the service or allowing access when the causes are not attributable to BLM or the CLUB, but to the user(s), third parties or cases of force majeure.

5. USE OF THE BLM WEBSITE

By using the BLM Website and placing orders on it, users agree to the following:

  • To use this website only for legally valid queries or orders.
  • To refrain from placing false or fraudulent orders.

To provide BLM with the personal data that is necessary for the management of their orders and/or queries and that will be processed as indicated in our Privacy Policy.

6. TECHNICAL MEANS TO CORRECT ERRORS

If you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can correct them in the “My Account” section. In any case, you may correct any errors related to the personal data provided during the purchase process by contacting customer service on +34 934 32 60 72, as well as exercising the right to rectification covered in our Privacy and Cookies Policy, via this link. 

This website displays confirmation windows in various fields of the purchasing process that do not allow you to continue with the order if the data in those fields have not been provided correctly. This website also offers details of all the items that you have added to your shopping trolley during the purchasing process, so that, before making the payment, you can change the details of your order. If you detect an error in your order after completing the payment process, you must immediately contact our customer service, at the telephone number or email address mentioned above, to correct it.

7. SERVICE AVAILABILITY 

The Official FC BARCELONA Products offered through the BLM Website are available for the following territories:

  • Member countries of the European Economic Area (EEA), with the exception of the territories of the Canary Islands, Ceuta, Melilla, Busingen, Heligoland, Lugano, Campione d'Italia, Livigno, Faroe Islands, Greenland, Mount Athos, Aland Islands, Antilles, Monaco, San Marino, Vatican City,Andorra, Azores, Madeira, Corsica, French Overseas Territories, Greek Islands, Jungoholz and Mittelberg.

Users can purchase from another territory through the BLM Website, but deliveries will be limited to specified pick-up points or a delivery address within the territory.

8. PURCHASING PROCESS 

Users interested in purchasing Official FC BARCELONA Products and wishing to place an order must follow the online purchase process and click on “Pay and complete purchase”. Once this action is completed, you will receive an email confirming your order (the “Order Confirmation” email). You will also be informed by email when your product or order is being shipped (the “Shipping Confirmation” email).

9. PRODUCT PURCHASE TERMS AND CONDITIONS

Please read the Purchase Terms and Conditions carefully before placing an order for products online through our website.

9.1 When these Product Purchase Terms and Conditions apply

These Purchase Terms and Conditions will apply to all offers and contracts related to the sale and delivery of the products by us. In other words, when (i) you place an order for any product through our website, (ii) you place an order for any product through any website directly connected to our website, or (iii) you accept any of the offers for products that we offer you, you will be agreeing to be bound by these Purchase Terms and Conditions. It will be possible to deviate from these Purchase Terms and Conditions only when this has been agreed with us in writing.

9.2 Products

We have two types of products:

  • “Standard Product”: Physical products entirely designed and created by us.
  • “Customised Product”: Physical products that, although they have been designed by us, may have been personalised to your liking by including your name or selecting a name and/or number that does not match those used by the players of FC BARCELONA.

Please note that limited edition or limited production Products (whether Standard or Custom) may also go on sale and may have additional restrictions, such as limiting the number of Products that a consumer can order. Such additional restrictions will be brought to your attention through our website. 

All Products shown on the website are subject to availability. This means that, although we strive to ensure that our website reflects stock availability, it is possible that some of the Products that appear on it are no longer available for sale. 

It is possible that, as a result of differences in image acquisition, display technology, or for any other technical reason, the Products, whether Standard or Custom, may present slight differences in colour, or some other type of minor variation. Typographical errors or errors in product descriptions, or obvious errors that appear on the website, do not give rise to any rights additional to the consumer’s right of withdrawal.

9.3 Requirements or entering into a contract with BLM

From the moment the user places the purchase order for one or more products and that purchase is expressly accepted by BLM, the requested purchase will be completed and from that moment the user will be called “BUYER”, and will be obligated as such vis-á-vis BLM, which will hold the status of seller. 

If the BUYER is a minor, that is, under eighteen years of age, the performance of each and every one of the actions that may be carried out through the WEBSITE must be supervised and shall be understood to have been carried out by the person that holds the minor's legal representation, FC BARCELONA being exonerated from any liability in this regard. 

In accordance with the above, the BUYER declares that he or she has the necessary legal capacity to act and contract through the WEBSITE or the Application, where the data requested must be correctly and fully completed, and undertakes not to enter data of third parties. 

Receipt of the purchase order will be confirmed immediately by BLM via email or other means. From that moment, that of the express acceptance by BLM of the requested purchase, the sale will be completed and both parties will be obligated to comply with what has been agreed.

9.4 How a contract is concluded

The following shall apply to all types of Products: All information on the website is a mere invitation to purchase. Any order constitutes an offer to purchase the Products listed therein. 

Orders are subject to acceptance by us. We have the right to check an order in advance at any time, as well as to refuse to accept it without just cause and without this entailing any liability towards you or a third party. 

A purchase made through the internet by the BUYER and that has been received and expressly accepted by BLM within a period of FIVE (5) business days has a binding contractual nature. 

Examples where we may not accept your order are as follows:

  1. when the Products that appear on the website are no longer available;
  2. when we are unable to obtain authorisation for your payment;
  3. when the Product is subject to shipping restrictions;
  4. when we are unable to process the order for technical reasons;
  5. when we know or reasonably suspect that the order has been placed with the aid or intervention of any software, robot, crawler, spider or any other automated device or procedure.

In the event that we do not accept your order (or a part thereof), we will have the right to cancel said order (or the corresponding part thereof) without incurring any liability towards you or towards third parties. After cancellation we will proceed to refund you the amount paid for the cancelled order (or part thereof). 

We reserve the right to cancel your order after the generation of the sales contract, consequently terminating said contract, when any of the reasons referred to in paragraph 9.4 of sections A-E above exists. After cancellation, we will proceed to refund the amount paid for the cancelled order (or part thereof).

9.5 Product Maintenance

Please pay attention to the washing and care instructions printed on the Product labels. We will not assume any liability for damage resulting from incorrect handling of the Products, including that which is contrary to the instructions.

9.6 Order cancellation

Without prejudice to your right of withdrawal, in some circumstances it is possible to cancel the order for Standard Products. For more information, please visit the help section on the website.

9.7 Price

The indicated prices include VAT. Prices are indicated in euros (EUR). BLM reserves the right to make price changes prior to an order's being placed.

We reserve the right to modify, limit or terminate any special offer or discount at any time. However, this modification, limitation or termination of offers or discounts will not affect orders placed by the consumer and accepted by BLM in accordance with the provisions of these terms, and will always be carried out in accordance with applicable regulations.

We may charge shipping costs, which will vary depending on the Product and the shipping method. All shipping costs will be charged independently, detailed and added to the final amount of the order.

9.8 Payment methods

In the help section on the website you will find information about the various payment methods.

BLM reserves the right to verify the payment method to ensure collection of each order that has been properly managed, in accordance with the Privacy Policy. Depending on the results of this verification, BLM reserves the right to refuse those forms of payment that do not ensure payment of the properly managed order.

9.9 Special terms and conditions for Customised Products 

You can add your own content to personalise your Customised Products (by adding your name, selecting a player and a number, being as creative as you wish). We ask only that you avoid anything that might be seen as offensive, obscene, etc.We reserve the right to remove inappropriate language and the use of brand names. Please also note that our system does not accept certain special characters.

Please do not use, upload, send, copy or publish by any other means, any names, words or expressions that:

  1. consist of or contain the name of a product, service, company, organisation or event that belongs to third parties;
  2. consist of or contain the name or alias of a famous person (living or deceased);
  3. violate or are likely to violate registered trademarks or intellectual property rights of third parties;
  4. are threatening, incite violence or are defamatory, obscene, discriminatory, provocative, sexually explicit or contrary to the law for any other reason; and/or
  5. are inadmissible to BLM in its sole discretion.

BLM reserves the right to reject any personalisation, or names, words or phrases (or any combination of the above) covered by any of the foregoing categories, which may lead to the cancellation of the order.

Please note that by placing an order for Customised Products you will be:

  1. warranting that none of the names, terms or expressions that you use, upload, send, copy or transmit in any way for use in your Customised Products belong to any of the above categories;
  2. undertaking to indemnify BLM and its subsidiaries for and to save BLM and its subsidiaries harmless from any expenses, costs, damage, losses or harm that they might suffer or incur as a result of the use of the names, terms or expressions used, uploaded, posted, copied or transmitted by you (including use in your Customised Product);
  3. granting BLM and its subsidiaries a non-exclusive, irrevocable, royalty-free, worldwide and complete sub-licence to use, reproduce, disclose and modify the names, terms or expressions submitted by you for the purposes of fulfilling your request; and/or
  4. to the extent that orders include any Customised Product, acknowledging the absence of a “reflection period”, or a right of revocation, return or retention.
10. PRODUCT AVAILABILITY

All orders will be subject to product availability. In the event that BLM cannot deliver all the requested products or any of the units of the products (if several units of products are purchased), either due to lack of stock or for any other reason, the order will be cancelled in accordance with the provisions of paragraph 9.4. 

The maximum amount per order that the BUYER can place will be limited to an amount of €2,999.

11. PRODUCT DELIVERY 

The delivery of the products will be carried out within the deadlines indicated on the BLM website at the time of purchase and always within a maximum period of 30 days from confirmation of the order. The delivery of customised products may require, depending on each case, a longer period, which will also be indicated on the website. 

BLM will inform the user of the shipping and delivery methods applicable in his or her case and the delivery prices. 

In the event that BLM cannot deliver the products within the established deadlines for reasons attributable to it, BLM will duly inform the buyer and offer the possibility of (a) delivering on another date, or (b) if the delivery delay exceeds 30 days, cancelling the order and returning the amount that the buyer has paid. Delivery times are merely indicative, not mandatory deadlines, although we will always respect the maximum delivery period legally in force, of 30 calendar days. The mere fact that the delivery deadline has been exceeded will not entitle you to any compensation. Please note that Customised Products have different delivery times, which means that your entire order, if it consists of both Standard and Customised Products, will take longer to be delivered. 

It will be understood that the order has been delivered correctly at the moment when the buyer or a third person on his or her behalf takes physical possession of the products, a circumstance that will be accredited by signing the order receipt document at the place of delivery. 

If it is not possible to deliver the order on the agreed date and at the agreed place for reasons not attributable to it, BLM will return it to its warehouses and contact the customer to inform him or her accordingly. The buyer will be offered a period of 15 days to contact BLM and set a new date and delivery location. In the event that the buyer does not respond to BLM during said period or if the order cannot be delivered for reasons not attributable to BLM within said period, then BLM may cancel the order and return the amount that the buyer has paid, except for delivery costs in Express mode. If the cancellation of the order entails additional transport costs for BLM, BLM reserves the right to pass these costs on to the buyer. 

The buyer is informed that all FC Barcelona Products will be delivered in the manner and under the terms and conditions specified in each case in the relevant offers on the BLM Website. 

We can only ship to private homes or offices, or to a carrier's warehouse for collection.

In the event of an unsuccessful delivery attempt, you consent that the carrier to whom we have entrusted the delivery of the Products may deliver them to a nearby address or a collection point previously expressly authorised by you, after which it shall be understood that BLM has fulfilled its obligation to deliver the Products. The carrier will notify you of the delivery at a neighbouring address or at a pick-up location. 

Orders will be shipped on business days that are not holidays in the location where the warehouse is located. Deliveries will be made on business days that do not have the status of holidays in your country. Please note that public holidays vary by country and year. 

In the unlikely event that, after the conclusion of the sales contract, we are unable to deliver your order (or part of it) as a result of a situation for which we are not responsible, we will have the right to terminate the sales contract. We will of course inform you of this circumstance as soon as possible and refund the payments made.

12. ADVANCE SALE

BLM may offer advance sales of certain products through the BLM Website, which will always be subject to availability. In the event of purchasing advance sale products, these General Terms and Conditions for Online Purchases will apply in their entirety. 

Delivery times for products purchased through advance sale may vary depending on their availability, which will be duly reported on the BLM website in relation to each of the advance sale offers. 

When advance sale products become available, BLM will inform the buyer via a “Shipping Confirmation” email. 

The buyer may place a mixed order that includes advance sale products (not available) and available products (hereinafter, Mixed Order). In such case, as indicated in the corresponding product offers, BLM may reserve the right to deliver the products separately and at different times or to deliver them in a single shipment, as soon as they are all available.

13. PURCHASE WITH PROMOTIONS 

The promotions that BLM may offer through this website in relation to certain products cannot in any case be combined with other promotions or with any benefit deriving from the user's status as a member or supporters’ club member of FC BARCELONA. 

Users who are members or supporters’ club members of FC BARCELONA and prove it in the purchasing process, will be able to enjoy discounts of 10% and 5%, respectively, on the price of the products.

14. PURCHASE AS A GUEST 

This website also allows purchasing as a guest. In this case, the buyer is only required to provide the data necessary for the processing and delivery of the order. 

During the purchase process as a guest, the user will be offered the possibility of registering or continuing as a guest.

15. PRICES

The prices indicated on the BLM website are final prices, including VAT, but excluding transport and delivery costs, which will be added to the final amount of the order. 

BLM reserves the right to alter product prices and/or shipping costs, although these changes will not affect orders confirmed prior to the price change. 

Customised products will have an additional cost, not included in the price of the product, which will be indicated on the BLM website for each of the product customisation options. 

We do everything possible to ensure that the price that appears on the website is correct. If we find an error in the price of your order, we will contact you to give you the option of reconfirming your order, correcting the price or cancelling your order. We will make the return through the payment method used to place the order as appropriate. If we are unable to contact you, you agree that we will consider your order cancelled.

16. PAYMENTS 

After selecting all the products he or she wishes to purchase and adding them to the “Shopping Cart”, the user must process payment for the order following the purchase process, which requires the user to complete the corresponding form with the information requested, undertaking not to enter third-party data, and accepting that BLM proceeds to collect the amount of the order through the chosen payment method. 

The user may choose between the following payment methods: Visa, Mastercard, Amex. 

By clicking the “Authorise payment” button, the user confirms that the credit card being used belongs to him or her. 

BLM warns users that, during the purchase process, the issuing entity will carry out verifications and authorisations. If the issuing entities of the credit cards used do not authorise the payment, the sales contract will not be formalised and delivery will not occur. 

In no case can payments be made for an amount greater than €2,999.

17. VAT 

In accordance with the provisions of Article 68 of Law 37/1992 of 28 December on Value Added Tax, the delivery of the products will be deemed to have been carried out in the territory of application of Spanish VAT when the delivery address is located within the aforementioned territory, except for the Canary Islands, Ceuta and Melilla. Likewise, it provides for the transposition of Article 34 of Council Directive 2006/112/EC, which regulates the application of the General Rule and the Particular Provisions in sales considered to be distance sales with delivery destination in another EU country. 

In the case of shipments to European Union countries, Spanish VAT will be deducted and the VAT tax rate corresponding to the destination country will be applied. 

VAT will not be applied on deliveries to countries outside the EU. However, these orders may be subject to import and/or customs duties, depending on the regulations of each country. 

In the case of application of import and/or customs duties, these will be borne by the recipient. These expenses may vary depending on the destination country, so, in most cases, expenses cannot be estimated prior to delivery. 

The applicable VAT rate will be the one legally in force at all times, depending on the type of specific product in question, if applicable.

18. RIGHT OF WITHDRAWAL 

The right of withdrawal is only applicable to consumers and residents of the European Economic Area (“EEA”), that is, any member state of the European Union as well as Iceland, Liechtenstein and Norway. In this case, the user who purchases products through the BLM Website has the right to withdraw from the purchase and sale contract within a period of 14 calendar days from the date the buyer or a third person on his or her behalf receives the order, in accordance with Articles 102 et seq. of Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Defence of Consumers and Users ("TRLGCU") and other complementary laws. 

If the products in the order are delivered separately, the withdrawal period will count from the day of receipt of the last delivered product. 

In the case of an Advance Sale (paragraph 12) the user has the right to withdraw from the contract within 14 calendar days, without having to give a reason. 

In the case of Mixed Orders, the withdrawal period expires after 14 days, counting from the time the user, or a third person on the user's behalf, takes physical possession of the last of the goods purchased, without prejudice to users' contractual right of withdrawal of 14 days from the shipping confirmation received for each of the goods that can be delivered separately. 

To exercise the right of withdrawal, the buyer must use the Returns Portal enabled for this purpose, to communicate the wish to withdraw from the contract and the products that will be returned. The buyer must follow the steps to process the return and can choose the preferred method of return: home collection, or return at the collection point. BLM will promptly communicate by email the receipt of said withdrawal and the buyer must return the goods without undue delay. 

In case of withdrawal, BLM will return to the buyer the amount paid for the product, including delivery costs except in the Express mode, in which case only the amount corresponding to the ordinary delivery mode will be returned. 

Without prejudice to the foregoing, the buyer will be responsible for the costs of returning the products (in accordance with Article 108 of the TRLGCU), which will be deducted from the total amount to be returned. The exact price may vary depending on the country where the return is made and will be informed during the process. 

The buyer will be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. 

Payment will be made by the same payment method as that used by the buyer when making the purchase. The amount will be paid within 14 calendar days of the date on which the buyer's decision to withdraw is notified. 

In accordance with Article 107.3 of the TRLGCU, BLM may withhold the refund until the goods have been received, or until the consumer and user has presented proof of the return of the goods, whichever condition is met first. 

In accordance with Article 103.1c of the TRLGCU, the right of withdrawal cannot be executed with respect to those goods made in accordance with the specifications of the consumer and user and therefore the right of withdrawal with respect to Customised Products will not be admitted. 

The right of withdrawal is also not applicable to the rest of the exceptions in Article 103.1, so the return of sealed products that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery, among others, will not be accepted.

19. RETURNS POLICY 

Returns will be accepted for products that are returned in identical conditions to those in which they were received by the buyer or, otherwise, provided that the decrease in value of the goods is not a consequence of handling other than that necessary to establish their nature, characteristics or operation. No refund will be made if the product has been used beyond the opening of the package, or if it has been damaged or has defects, including labelling. The products must be returned with the original labelling in perfect condition, attaching all documents or instruction booklets that accompany them. 

None of the above affects the legal rights previously described, in particular, the right of warranty and the right of withdrawal. 

In particular, the following products cannot be exchanged or returned:

  • Underwear, swimsuits, bottles, flasks, canteens, thermos flasks, cups, glasses, pacifiers, baby bottles and accessories, headphones and all types of merchandise sealed for safety, health or hygiene reasons where the seal has been removed after delivery.
  • Products that have been used or have deteriorated as a result of any handling other than that necessary to establish their nature, characteristics or operation.
  • Please note that Customised Products are subject to special terms and conditions, having been designed specifically for you. This means that, without prejudice to your legal rights, we will not accept returns of these products under the Voluntary Return Guarantee, except when they have manufacturing defects.  

The buyer has the right to make a return within 30 calendar days from when the buyer or a third person on his or her behalf receives the order. If the products in the order are delivered separately, the period for making the return will count from the day the last product delivered is received. 

In the case of Mixed Orders, the returns period will expire after 30 days, counting from when the buyer, or a third person on his or her behalf, takes physical possession of the last of the purchased goods, without prejudice to EEA buyers' right of withdrawal of 14 days from receipt of the shipping confirmation for each of the goods that can be delivered separately. 

To make the return, the buyer must use the Returns Portal enabled for this purpose, to communicate the wish to withdraw from the contract and the products that will be returned. The buyer must follow the steps to process the return and can choose the preferred method of return: home collection, or return at the collection point. BLM will promptly communicate by email the receipt of said withdrawal and the buyer must return the goods without undue delay. 

As soon as BLM accepts the return, BLM will pay the buyer the amount that the buyer paid for the product, including shipping costs, except in the Express mode in which case the amount corresponding to ordinary shipping costs will be refunded. BLM will not assume the return costs, which will be borne by the buyer and will be deducted from the total amount to be reimbursed. The exact price may vary depending on the country where the return is made and will be informed during the process. We attach an informative table with the prices marked by country. This price may vary depending on the variations that the transport company may report. 

Country

Price

Spain

€5.95

Germany

€5.95

Belgium

€5.95

France

€5.95

Netherlands

€5.95

Portugal

€5.95

Austria

€10.00

Bulgaria

€15.00

Cyprus

€20.00

Croatia

€10.00

Denmark

€10.00

Slovenia

€15.00

Estonia

€15.00

Finland

€13.00

Greece

€20.00

Hungary

€12.00

Ireland

€10.00

Italy

€10.00

Latvia

€20.00

Lithuania

€19.95

Luxembourg

€15.00

Malta

€20.00

Poland

€15.00

Czech Republic

€10.00

Slovakia

€12.00

Romania

€10.00

Sweden

€15.00

  

Payment will be made by the same payment method as that used by the buyer when making the purchase. The amount will be paid within 14 calendar days of the date on which the return is accepted by BLM. 

BLM may withhold the refund until the goods have been received, or until the consumer and user have presented proof of the return of the goods, whichever condition is met first.

19.2 Return of Customised Products

As established in paragraph 9.9, taking into account that Customised Products are created exclusively for you, we will not accept returns of Customised Products except in cases of manufacturing defects. If the Customised Products are defective, please contact us through one of the ways available in the help section on the website, or using the contact information which you will find further on in the Other provisions section, to receive product return instructions.

19.3. Return of Damaged or Defective Products

For BLM, quality is paramount. We carefully test our Products under real-world conditions to ensure that they are fully suitable for their intended use. It is extremely rare for our Products to be damaged or defective. 

The Products are inspected by the BLM Product Quality Assurance Department and provided that the returned Products do not conform to the quality to which we are required to provide them, even if the damage found is the result of a manufacturing defect or a deviation from factory specifications, you have the right to have the damage or defect corrected. In the event that we provide you with a refund, we undertake to fully refund the cost of the defective Products.

We will not refund Products that:

  • have been obtained from a source other than the website;
  • have suffered damage resulting from a negligent or intentional attitude (such as exposure to chemicals, caustic substances, open fire, high temperatures, sharp objects, etc.); and/or
  • have been damaged by careless use.
  • have suffered damage due to normal wear or tear or that have exceeded their economic useful life.

Our Customer Service Team is here to help you. Please feel free to contact us with any questions or comments you may have. Contact us using one of the ways available in the contact us section of the website, or the contact information that you will find further on in paragraph 25.

20. ADDITIONAL VOLUNTARY RETURN GUARANTEE DURING PROMOTIONAL PERIODS

In addition to the right of withdrawal contained in paragraph 18 of these terms and conditions (and any other legal right that may be applicable), and the period of up to 30 days in paragraph 19, we offer you an Additional Voluntary Return Guarantee during the Promotional Periods that are indicated on the BLM website, which allows you to withdraw from the purchase and sale contract without having to give a reason up to 60 days after receiving the product. 

We offer this Additional Voluntary Return Guarantee during Promotional Periods subject to the provisions of the Return Policy. 

We reserve the right to reject returns under this Voluntary Return Guarantee without any compensation when the returned products do not meet the terms and conditions of the Return Policy.

21. LEGAL WARRANTY 

In the case of defective or defective products, in accordance with the provisions of Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Defence of Consumers and Users and others complementary laws, the buyer may proceed to exchange the product through the return process with a valid proof of purchase within three (3) years of the date of delivery (for those products purchased before 1 January 2022 the term will be two (2) years from the delivery date.) This legal warranty will regulate all cases related to the application of the legal warranty, which will always be governed by the provisions of Articles 114 to 126 of Royal Decree-Law 1/2007, regardless of whether the law applicable to the contract is (in the case of consumers and users) that of the consumer’s address, provided that the consumer resides in a member state of the EEA.

22. BLM DISCLAIMER 

BLM will not be liable in any case for the circumstances listed below, by way of example and without limitation, nor for any damages that may arise from them, so it cannot and is not obliged to offer any guarantee in this regard: a) possible errors security problems that may occur due to the use of computers infected by computer viruses; b) use by third parties of elements owned by the CLUB and/or BLM that could cause confusion regarding their personality; c) infringements of industrial and intellectual property rights by third parties; d) breaches by third parties that may affect the users of the BLM Website; e) lack of operation of the website or any of its services for reasons beyond the control of BLM; f) consequences deriving from the malfunction of the browser or the use of non-updated versions.

23. PRIVACY POLICY 

The contracting process requires you to complete personal data forms in order for us to process and manage orders and, where appropriate, send you commercial information about our products and services. The provision of such personal data requires prior approval of our Privacy Policy. 

The buyer’s data will be communicated to the service providers that participate in the purchase and sale process, such as the IT providers that manage the BLM Website, logistics and transport companies, and customer service. These companies will manage the data on behalf of BLM and following BLM’s instructions at all times, refraining from using it in their own name. 

Depending on the country of the buyer, the data may be communicated internationally, including to countries outside the European Union and the European Economic Area (for example, logistics or website management providers), taking into account in particular the characteristics inherent to the Internet. In any case, BLM will ensure that any international data transfer complies with the safeguards required by applicable regulations, either through the signing of specific contracts approved by the EU or through security certifications approved for this purpose.

24. QUERIES, SUGGESTIONS, COMPLAINTS OR CLAIMS 

Your comments and suggestions will be welcomed. We ask you to send them to us through our contact methods or the postal address indicated in clause 3 of these Terms and Conditions. In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 934 32 60 72 or through our contact channels. Likewise, you can send your complaints and claims through our contact channels or to the email address contact@store.fcbarcelona.com, which will be attended to by our customer service in the shortest possible time and, in any case, within the legally established period. 

If you as a consumer consider that your rights have been violated, you can send us your complaints through the email address contact@store.fcbarcelona.com in order to request an extrajudicial dispute resolution. In this sense, if the acquisition between you and us has been concluded online through our website, in accordance with Regulation (EU) No. 524/2013, we inform you that you have the right to request an extrajudicial consumer dispute resolution through the Internet address http://ec.europa.eu/consumers/odr/.

25. CONTACT

Please note that the email address contact@store.fcbarcelona.com has been enabled in order to allow easy and direct access to the identifying data of BARÇA LICENSING AND MERCHANDISING as the company that markets the goods, as well as for the purpose of allowing you to lodge any complaints or claims that you deem appropriate. To send comments, suggestions, queries or any other questions that are not covered above, you can access our usual contact methods, that is: via the telephone number +34 934 32 60 72. For more information please consult the “Contact” section of the website.

26. APPLICABLE LAW AND JURISDICTION 

These general contracting terms and conditions, together with the specific terms and conditions that, where applicable, may be established, will expressly regulate the relations between BLM and users who purchase Official FC BARCELONA Products through its website. 

These general terms and conditions have been drafted in accordance with the provisions of Law 34/2002 of 11 July on information society services and electronic commerce, Law 7/1998 of 13 April on general contracting conditions, Royal Legislative Decree 1/2007 of 16 November approving the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws, and Law 7/1996 of 15 January on Retail Trade Regulation, as well as such other legal provisions as may be applicable.  

BLM may amend these general terms and conditions by publishing the corresponding amendments on its website. 

If any clause included in these general terms and conditions is declared null or ineffective in whole or in part, said nullity or ineffectiveness will exclusively affect the provision in question or the part that is affected, with all others remaining in force. 

In the event that any conflict or discrepancy should arise in the interpretation or application of these legal terms and conditions, the courts or tribunals that, where appropriate, will hear the matter shall be those established by the applicable legal regulations regarding competent jurisdiction and that in the case of final consumers will be the place of fulfilment of the obligation or the consumer’s place of residence. 

In the event that the consumer is resident outside of Spain, or if the transaction consists of a purchase carried out by a company, both parties will submit to the courts and tribunals of the city of Barcelona (Spain), expressly waiving any other jurisdiction that may apply to them.